Have a question about pet insurance in Australia? Found outdated information on our site? Want to share your experience with a provider? We’d love to hear from you.
Get In Touch
Email: hello@petcoverguide.com.au
We typically respond within 1-2 business days.
What We Can Help With
- General pet insurance questions – We’re happy to clarify information in our guides
- Site feedback – Spot an error or outdated information? Let us know
- Provider experiences – Share your real-world experience with Australian pet insurers
- Breed-specific questions – Need guidance for a breed we haven’t covered yet?
What We Can’t Help With
While we’re passionate about helping pet owners make informed decisions, please note:
- We don’t provide personalized financial advice – Our guides are general information only
- We can’t quote specific premiums – Insurance costs vary based on many factors
- We can’t resolve disputes with insurers – Contact your provider directly or the Financial Ombudsman
- We can’t provide veterinary advice – Always consult your vet for medical questions
For Insurance Providers
If you represent a pet insurance company and would like to:
- Update information about your products
- Discuss partnership opportunities
- Provide updated pricing or policy information
Please reach out via the email above with “Insurance Provider” in the subject line.
Partnership Inquiries
Pet Cover Guide participates in affiliate programs with some insurance providers to help fund this free resource. If you’re interested in partnership opportunities, please contact us with details about:
- Your company and products
- Proposed partnership structure
- How the partnership would benefit Australian pet owners
Technical Issues
If you’re experiencing technical issues with the site:
- Page not loading? Try refreshing or clearing your browser cache
- Quote links not working? Let us know which provider and we’ll investigate
- Mobile display issues? Please include your device and browser details
Office Location
Pet Cover Guide is a digital-first company based in Australia. While we don’t maintain a physical office for visitors, all correspondence is handled from our Sydney operations centre.
Response Times
- General inquiries: 1-2 business days
- Site corrections: 24-48 hours (we update guides regularly)
- Partnership inquiries: 3-5 business days
- Technical issues: 24 hours
Privacy
We respect your privacy. Any information you share with us will only be used to respond to your inquiry unless you specifically request otherwise. We don’t share contact details with third parties or add you to mailing lists without permission.
Australian Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
Last updated: March 9, 2026